Volunteer and Community Engagement Manager

POSITION SUMMARY
The Volunteer and Community Engagement Manager will be primarily responsible for the recruiting, training, and managing all aspects of the HHS volunteer program working in partnership with a Volunteer Assistant. Must have the ability to research and learn best practices from other successful shelters and non-profit organizations. Responsible for identifying areas and individuals within the community in need of services and resources, oversee off-site animal adoption center, community
events, humane education and Animal Camp.

The employee needs to be an tech-savvy, passionate about the mission of HHS, independently driven, well-spoken, highly motivated, energetic, and community oriented individual, with an understanding of animal welfare that continuously demonstrates a positive attitude in a fast-paced, dynamic environment.

SUPERVISOR: Executive Director

BASIC JOB REQUIREMENTS AND RESPONSIBILITIES:
Volunteer Program Management:
• Schedule, organize and perform at least two monthly volunteer orientations.
• Schedule and manage volunteer groups as well as shelter project needs and serves as the POC.
• Anticipate daily program needs and solicit volunteers to help accordingly.
• Keep volunteers up-to-date on protocols and program updates, upcoming events, and successes.
• Follow-up with new volunteers to increase overall program volunteerism and retention.
• Track and categorize all volunteer hours on a weekly basis, to include in-house, off-site, Auxiliary, and Board hours.
• Continually review and assess volunteer skill sets to ensure proper animal handling and safety guidelines are being followed. Works diligently on the training standards for quality control.
• Identify and develop individual volunteer strengths to best serve the overall program. (e.g. offsites, Tier 2, customer service skills, admin support, PetSmart, Auxiliary talent, etc.).
• Ensure volunteers are properly identified through name badges and t-shirts, as well as maintaining a regular inventory of these items.
• Regularly evaluate animal handling tools and resources (such as leashes, collars, harnesses, treat bags, dry erase boards and markers, training and enrichment tools, etc.) to ensure the safety of HHS pets and people.
• Develop a Tier 2 volunteer training program and handbook.
• Recruit volunteers for Auxiliary events when needed.
• Create and distribute a monthly volunteer newsletter to keep volunteers engaged.
• Manage volunteer software and reporting system. Some data entry and tracking is required.
• Create an annual volunteer appreciation event and assist with the donor appreciation events.
• Manage the Volunteer and Foster Care Facebook group. Work with the Marketing Manager on recruitment tools for fosters and general marketing materials. Draft stories for newsletters. Heritage Humane Society

Community Engagement:
• Schedule and coordinate shelter tours and community service projects and groups.
• Schedule and assist community groups with donation drives and specialty projects.
• Schedule, organize, and recruit volunteers for on average, two strategically selected off-sites events per month (more when seasonally appropriate).
• Plan, implement and execute the humane education and Animal Camp programs including securing guest speakers, writing the curriculum, and ensuring that every camper has an enriching experience at HHS.
• Schedule, organize, and develop humane education opportunities such as presentations with local school groups, and tours of Heritage Humane Society. Must be comfortable with public speaking to small and large groups.
• Communicate frequently with the Medical and Operation teams to discuss animals appropriate for volunteer interaction and community engagements.
• Network with Community Outreach Coordinators or Community Engagement leaders both within and outside of the Animal Welfare Community and with local colleges.
• Must be able to handle adoptable companion animals in public venues and provide assistance to volunteers at same events.

Adoption Center Liaison:
• Coordinate and oversee the training and scheduling of the HHS program at off-site adoption centers such as PetSmart.
• Manage the flow of information and correspondence to volunteers and their needs, flow of animals through the center, tracking of each adoption that resulted from this partnership for weekly or monthly reporting, coordination of paper files on each cat, as well as HHS marketing materials. Manage HHS’s presence at the National Adoption monthly events & grant reporting.

ADDITIONAL RESPONSIBILITIES
• Provide leadership support to the program including volunteers, staff, and community members as needed.
• Write “thank you” cards for volunteers and groups who donate items or their time. Assist with other administrative duties when requested.
• Keep staff and volunteers up-to-date on upcoming events, tours, trainings, etc.
• Assist with facilitating relationships between staff and volunteers.
• Complete reports for senior management, board updates, and grant requests throughout the year.
• Assisting clients with adoptions, admissions, and facilitate animal introductions when needed.
• Respond to customer/volunteer issues and concerns.
• Participate in special events and other duties as assigned.
• Work collaboratively with all other staff members to ensure animals are being cared for properly and moving through the system efficiently.
• Follow policies and procedures set forth by the Heritage Humane Society Employee Manual.
• Be respectful of coworkers and treat both co-workers and volunteers in a professional manner.
• Follow all safety rules for self and animals.
• Maintain confidentiality of volunteer/staff development and performance.
• Other duties as assigned.

REQUIRED SKILLS AND EXPERIENCE:
• Two years of supervisory experience either with staff or volunteers.
• At least two years of animal welfare experience.
• Detail orientated and organized.
• Strong interpersonal skills along with excellent written and oral communication skills.
• An autonomous, self-starter with the ability to work in a variety of situations and environments without direct supervision. Must be able to work well with others as well as independently.
• Problem solving skills and willingness to work through challenges is required.
• Ability to confidently read animal behavior.
• Energetic, positive attitude, and self-motivated.
• Team player able to work in a high-paced environment, and ability to get along with a variety of personalities.
• The ability to remain calm, pleasant and professional during stressful situations.
• Punctuality and dependability is required. Flexibility is a must.

QUALIFICATIONS
1. Some college course work required or applicable real-world, job experience.
2. A minimum of 2 years experience supervising employees or volunteers.
3. A strong leader and trainer that encourages volunteers and team members to excel and grow.
4. A fundamental commitment to the welfare of companion animals and a strong commitment to the mission of Heritage Humane Society. Compassion for animals is required.
5. Lifting up to 40 pounds with assistance.
6. Superior oral communication and customer service skills.
7. Consistent exposure to domestic animals.
8. Proven ability to work with the public under various circumstances and in a setting that places a high value on customer service is considered mandatory.
9. Ability to work in a fast-paced environment with a variety of diverse populations of community members, volunteers and staff members.
10. Tech savvy with social media, Microsoft Office, and experience with Volgistics (or volunteer management software), Pet Point (or other animal management software) strongly preferred.
11. Excellent follow-up required.
12. Driving record that meets the driving standards to be added to the HHS auto insurance plan.

AVAILABILITY AND BENEFITS
• Full Time exempt position with a benefits package.
• Weekly schedule will follow a Tuesday through Saturday pattern. Schedule is subject to change based on offsite events, training and programs that are run throughout the year.

ENVIRONMENTAL CONDITIONS
• Normally works in an environmentally controlled building, but some outside work and driving may be necessary.

OTHER CONDITIONS THAT ARE UNIQUE TO THE POSITION
• Daily contact with a variety of companion animals.
• Possible exposure to various common canine and feline illnesses and behaviors requires caution and proper use of appropriate protective equipment such as gloves, grab poles, goggles etc.
• The ability to handle the emotional and physical conflict of working in an environment that euthanizes animals that are aggressive, very sick or abused and cannot be put up for adoption.

To apply, email resume and cover letter to: Director@heritagehumanesociety.org.